Refund and Return Policy

Refund and Return Policy

Store Name: Blumish
Contact Email: rodricia.info@gmail.com
Business Address: London, United Kingdom

Last Updated: 13 March 2026

This Refund and Return Policy explains the conditions under which Blumish accepts returns, processes exchanges, or issues refunds. By placing an order on our website, you fully agree to the terms outlined below.

1. Withdrawal Period and Return Request

You have 14 calendar days from the date you receive your order to request a return. Unfortunately, any request made after this period cannot be accepted.

To request a return, please contact us by email at rodricia.info@gmail.com and include:

  • Your order number

  • The reason for the return

We will respond with the necessary return instructions.

2. Return Eligibility Conditions

To be eligible for a return, the product must be:

  • New

  • Unused

  • Unwashed

  • Undamaged

  • Returned in its original packaging, when applicable

Any item returned incomplete, damaged, or showing signs of use may not be eligible for a refund.

Certain products cannot be returned for hygiene, safety, or personalisation reasons, and we reserve the right to refuse a return if the product falls into one of these categories.

3. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

You may be asked to provide photos or videos showing the issue so we can review the situation.

Once the defect is confirmed, we will offer either:

  • A replacement, or

  • A full refund, depending on your preference.

4. Return Address and Procedure

Once your return request is approved, we will provide the appropriate return address.

Please note that this address may vary depending on the product or your location, as some items may need to be returned directly to the supplier’s warehouse.

Returned items must be shipped using a tracked shipping service, as we cannot guarantee receipt of packages without tracking.

5. Return Shipping Costs

Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer.

Original shipping fees cannot be refunded once the order has been shipped or delivered.

If the return is due to an error on our part, we will either cover the return shipping cost or provide an alternative solution.

6. Refund Processing After Inspection

Once we receive your returned package, we will inspect the item.

If the return is approved, you will receive an email confirmation of the refund approval.

Refunds will be issued using the same payment method used for the purchase.

Please allow 3 to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

If the returned item does not meet the return conditions described above, we will inform you and no refund will be issued. You may choose to have the item returned to you at your own expense.

7. Undelivered or Lost Orders

If the carrier marks an order as delivered but you claim not to have received it, you may be required to open an investigation with the carrier.

Once the investigation is completed, we will review the outcome.

If the parcel is officially declared lost, we will offer either:

  • A replacement shipment, or

  • A full refund.

8. Order Cancellation

Orders can only be cancelled if they have not yet been processed or shipped.

Once the order preparation or shipping process has started, cancellation is no longer possible.

However, you may still request a return after receiving the item if you are not satisfied, in accordance with the conditions described above.

9. Sale or Promotional Items

Items purchased on sale or promotion may still be eligible for a refund unless otherwise stated on the product page.

However, in certain cases, discounted items may be marked as non-refundable, which will be clearly indicated at the time of purchase.

10. Contact

For any questions regarding this Refund and Return Policy, please contact us at:

Email: rodricia.info@gmail.com

or by mail at:

Blumish
London, United Kingdom

We will do our best to respond as quickly as possible and assist you with your request.